4 Steps for Online Shopping
4 Steps for Online Shopping
|Step 1: Shopping Cart||Step 2: Delivery Arrangement||Step 3: Upload Artwork||Step 4: Payment|
*Completed the order before the cut-off time of the day for all the ordering procedures (including confirmed the order and artwork as well as payment settled).
BannerSHOP’ Custom Design service is available now.
CLICK HEREto know more「Custom Design service」。
II. “We got you in 48 hours”
|Cut Off Time||Pick Up Location|
Completed the order before the following cut-off time*, you can enjoy the “We got you in 48”^ service
^ Only indicated with 48 hours dispatch’ products
*All the ordering procedures (including confirmed the order, artwork and payment) must be completed before the cut-off time 17:00 + day.
*Orders with customer pick-up are available after 4pm of day of completion in your production schedule. When your order is complete you will receive an automated email advising you.
III. Delivery Arrangement
1. Delivery Arrangement
i. Delivery Service
- Delivery services are available right across Australia and its Territories, with very limited exclusions such as remote islands or Indigenous Exclusion zones. Delivery charges are calculated using by the size and weight of your order, along with the distance to the delivery location. Delivery ETA’s are estimates only.
- Standard delivery hours are 8:30am – 5:30pm Monday to Friday. Saturday, Sunday and Public Holidays are not available delivery days.
ii. Additional Charges
- Any additional fees for parking, gates or registration will not be covered and are chargeable to the customer.
- In case no one answers the door at the specific and confirmed delivery date and time, Customers will need to contact the courier for another delivery arrangement and be charged accordingly.
- If Customers wish to change the details of delivery (e.g. the quantity of goods, address to deliver, delivery date or time), they will need to make the request at least 1 working day in advance of the delivery, which may incur an administrative fee ($50 per order), a delivery surcharge and possible delay.
iii. Special Circumstances
Customers are responsible for providing clear and accurate details of the address to deliver and conditions of environment at the time of order confirmation. Below are some special circumstances (including but not limited to) in which further quotation will be required.
- When the requested time of delivery is NOT within our standard operating hours of delivery service
- When parking/unloading is not allowed on the street of address to deliver, or the parking/unloading place is a certain distance away from the address to deliver, which requires extra handling of goods
- When a vehicle with a Tailgate, or some other specialist equipment, is require to make the delivery.
- Warehouse of container terminals: all additional fees for the gate or registration
- Deliveries within business hours that require and advance booking for loading dock or parking areas
2. Pick-Up Service
- Pick up is available from 4:00pm to 6:00pm unless special arrangement has been made.
- Please have your job number available at the time of collection for verification
- Only available at BannerSHOP production HUB: Unit 4B, 128-130 Frances St, Lidcombe, NSW 2141
IV. Production Lead Time
|Applicable Products & Services||Production Lead Time|
|Our standard turnaround time is between 2-9 business days from payment confirmation date until the goods are ready for pick up and/or dispatch, depending on the product or service required.||Please refer to the Standard Production Time of each product page in our website|
|Other (e.g., subject to the production capacity, installation service, special packaging, split delivery & finishing etc.)||To be further discussed|
Purchasing Policy / FAQ
Purchasing Policy / FAQ
1. Order Platform
|Online||Customer Service Representative||in-Store|
Easy one-time registration: https://www.bannershop.com.au/
Tel：+61 8880 9864
Unit 4B, 128-130 Frances Street,
Lidcombe , NSW 2141
2. Cut-off Time
- Mon to Fri: 17:30
- Saturday, Sunday and Public holiday : closed * All the ordering procedures (including confirmed the order, artwork and payment) must be completed before the cut-off time of the day.
The following conditions will lead to an additional working day placed to the order:
- Order made after the order cut-off time (17:30) of the day (Extra 1 more working day to the order)
- The order has been completed before the order cut-off time but there is an issue with the artwork received. (For further details, please refer to the artwork specifications).
- The order has been completed before the order cut-off time but there is an issue with the payment. (Payment needs to be verified the day before cut-off time)
Artwork Specification Guideline
|CLICK HERE to check the Guideline of Artwork Specifications.|
|Online Shopping||Specialist Representative||Office|
Design Service & Other Added Value Service & Charges
|Design Service & Other Added Value Service||Charges|
|Logo Placement||Starting at $90 + GST|
|Basic Design||Starting at $90 + GST|
|Creative Design||Please contact us for enquiry|
5. Payment Methods
- For all online orders BannerSHOP accepts credit cards, direct debit(EFT) including VISA, Mastercard and American Express (1.75% Surcharge on AMEX transactions)
- CLICK HERE for the Detail payment methods and relate information
6. Pick-Up & Delivery Service
- Pick-up : Orders with customer pick-up are available after 4pm of day of completion in your production schedule. When your order is complete you will receive an automated email advising you.
- Delivery Service：An additional working day is required for delivery service. Standard operating hours of delivery service are from Monday to Friday (public holidays not included), from 9:00am to 5:00pm.
>>For more details, please refer to the above of “III. Delivery Arrangement”.
7. Terms and Conditions
CLICK HERE to check terms and conditions