Terms and Conditions

General

  1. Daily cut-off times
    1. Order (including artwork supply) – 14:00 (NSW)
    2. Artwork – 16:00 (NSW)
    3. Payment – 16:00 (NSW)
    The job will be treated as a "next day order" if above cut-off times are not met.
  2. Our standard turnaround times are 4-7 working days from payment confirmation date until ready for pick up at our production hub, depending on the product or service required. Turnaround time may also vary or increase depending on the quantity and size of the job and number of artworks supplied. Please contact your sales representative prior to order to confirm production turnaround time.
  3. Any change after artwork has been confirmed or payment made will incur a minimum $50+GST admin fee and may result in your job being delayed.

Sales and Quotations

  1. All quotations will only be valid for a maximum of 30 days. Only Bannershop’s formal written quotation will be accepted by Bannershop as the quotation price.
  2. A schedule including production days, target dispatch date and target arrival date is included in all jobs. This is only an indication of our targeted schedule, not to be used as Bannershop's guarantee or promised turnaround time or schedule.
  3. Standard charges may include: $5 per artwork artwork handling fee; $0.2 per linear metre trimming fee; $0.5 per print or per item handling/packing fee. These charges will be clearly shown in the quotation.
  4. It is the customer’s responsibility to check that the details on the sales order are correct; Bannershop will not take the responsibility for any error on the sales order.
  5. All confirmations including sales order and artwork confirmations must be submitted in writing (e-mail or fax); Bannershop will not accept verbal confirmation.
  6. Promo code: if you wish to be entitled to our promotions and specials, please remember to quote the promo code prior to placing an order. Bannershop retains the final right to offer promotion or specials if promo code is provided after artwork has been confirmed.

Artwork

  1. Customers should supply the artwork in the correct size and format, according to the Bannershop artwork specifications; failure to comply with our specifications may result in extra costs or a delay in job.

Payment

  1. Bannershop offer two types of payment terms: prepaid or 30days. Standard payment prepaid. You can apply for a 30 day account if you satisfy all our requirements; please speak with your sales representative for more details.
    Prepaid: All jobs must be paid in full upon artwork confirmation.
    30 days: Customer must, within 30days of invoice date, pay to the company the total mount set out in the invoice. Failure to comply may result in job delayed or your account being suspended.

Payment Method

We accept Credit card, direct debit or cheque.

  1. Payment via credit card: Visa, MasterCard and AMEX (please note that payments by AMEX incur an extra 3% surcharge).
  2. Payment via direct debit: please email or fax receipt of transfer to payment@bannershop.com.au or fax to (02) 9518 1092 and attention this to “Accounts Receivable” as soon as you have received it so that unnecessary delays are prevented.
  3. Payment via cheque (not recommended): we will only process the order after the cheque has been cleared. This will delay the production of your job.

Warranty

  1. Any warranty claim must be submitted to Bannershop within 7 working days of receipt of order. If a warranty claim is submitted after 7 working days Bannershop has the right to refuse the claim.
  2. The warranty claim must be submitted using the Bannershop warranty form.
  3. We do not offer any warranty on colour discrepancies between artwork supplied and the actual printed order, if the customer does not request and pay for the colour matching service.

Indirect loses

  1. Bannershop is in no circumstance liable in contract or otherwise to compensate the customer for
    1. Any increase in costs or expenses, or
    2. Any loss of profit, revenue, business, contracts or anticipated savings, or
    3. Any loss or expense resulting from a claim by a third party, or
    4. Any special, indirect, or consequential loss or damage of any nature whatsoever caused by the printer's failure to complete or delay in completing the order or to deliver the goods

Delivery / Pickup

  1. For all pick up jobs: customers will accept the quality and quantity of the goods upon picking up the job and signing the pickup form. We strongly recommend that customers check carefully before signing for the job.
  2. For all dispatched jobs via our designated courier company: please ensure someone is available to receive the goods between 9am - 5pm of the target delivery date on the tax invoice. If no one is available to receive the delivery an extra cost will apply for any re-delivery or re-direction. Bannershop’s delivery quote will be adhered to. If any additional delivery action takes place such as re-direction then the customer will be responsible for this cost.
  3. If you are picking up the job or organising your own courier to pick up the jobs, please make sure you provide the Bannershop Job number or tax invoice number at the time of pick up. Failure to do so may extend the pickup time to 30 mins or more. Bannershop cannot take any responsibility on any extra delivery cost because of the lack of full information caused pick up/delivery delay.
  4. If the customer uses their own courier service Bannershop cannot guarantee any damage to the goods whilst in transit. If the goods are delivered by Bannershop’s courier company any damage in transit will be covered by warranty but only if the damage is reported within 7 working days if receipt of order.